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How sattamatkain Handles Your Personal Data

At sattamatkain, your personal data belongs to you — we collect only what we need to run your account, process your UPI or Paytm transactions, and keep your…

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sattamatkain How sattamatkain Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct or remove the personal data we hold on your account, our privacy team is reachable through the channels below. We aim to respond to all data requests within seven working days. Requests submitted through live chat are logged and escalated to the data team automatically.

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Email Privacy Request

Send your data access or deletion request to our privacy address. Include your registered account name so we can locate your record without delay and confirm receipt within 48 hours.

Live Chat Escalation

Open the live chat widget on sattamatkain.net and type 'data request' — our support agent will log it and pass it directly to the privacy team with a reference number for you.

Written Correspondence

For formal written requests, use our postal address listed at the bottom of this page. Written requests are processed with the same seven-day target as email submissions.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to protecting your personal information — from the moment you submit a UPI reference to the moment a withdrawal lands in your PhonePe wallet.

Encrypted Data Storage

All personal data, including payment references from UPI, Paytm and PhonePe transactions, is stored in encrypted form. We use industry-standard encryption at rest so that raw account data is never exposed in plain text to unauthorised parties.

Cookie Use Explained

We use session cookies to keep your account logged in and analytics cookies to understand which pages you visit. You can decline non-essential cookies through the cookie banner that appears on your first visit, and your choice is stored for twelve months.

Account Security Practices

Passwords are hashed using a one-way algorithm — we cannot read your password, only verify it. We also flag unusual login attempts and may prompt you to re-verify your identity via the registered mobile number on your account.

Data Retention Periods

Account data is retained for as long as your account is active. If you request closure, we delete personal identifiers within 30 days while retaining anonymised transaction logs for up to five years as required by financial record-keeping obligations.

Third-Party Data Sharing

We share your data only with payment processors — UPI, Paytm, PhonePe — and identity verification services strictly required to operate your account. We do not share data with marketing networks, data brokers or any unrelated third parties.

Requesting Changes to Your Data

You may request a copy of all data we hold, ask us to correct inaccurate records, or request full deletion by contacting our privacy team. We confirm each request in writing and complete it within the timeframe stated in our response email.

Common Questions About Your Privacy Rights

Below you will find answers to the questions our account holders most frequently raise about how sattamatkain collects, uses and protects personal data. If your question is not covered here, the fastest path to an answer is the live chat channel on our site.

We collect your name, email address, mobile number and date of birth at registration. Once you make a deposit via UPI, Paytm or PhonePe, we also store the transaction reference provided by the payment processor to reconcile your account balance.

We share data only with payment processors — UPI, Paytm, PhonePe — and any identity verification service required by law. We do not sell your data to advertisers, affiliate networks or data brokers under any circumstances.

Active account data is retained while your account remains open. On closure, personal identifiers are deleted within 30 days. Anonymised transaction logs may be kept for up to five years to satisfy financial record-keeping requirements applicable to us.

Email our privacy team with your registered account name and the subject line 'Data Access Request'. We will confirm receipt within 48 hours and deliver a full data export to your registered email address within seven working days.

Yes. Submit a deletion request through email or live chat. We remove personal identifiers within 30 days of confirmation. Note that anonymised financial logs may be retained where legally required, but those records cannot be used to identify you.

We use essential session cookies and optional analytics cookies. On your first visit a cookie banner lets you accept or decline non-essential cookies. You can also update your preference at any time through your browser settings or by contacting support.

Contact us immediately via live chat so we can freeze the account and investigate. We will review login records, revoke any active sessions and send you a written report of findings. We treat all suspected unauthorised access as a high-priority security matter.

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